“Marlene & her team got back to me quickly after I sent my request for help in securing housing. By the next day, she’d gotten in touch with me and showed me a place in Midtown Manhattan that matched my stated preferences, kept me close to work, & was nonetheless affordable for me to rent. I had a 3-week hard deadline to find my own housing, so I was thankful for how fast it took to find a place that appealed to me. Marlene established an almost instant rapport with me, which I found very helpful as I navigated the rest of the application process. She was patient and supportive as I searched for a roommate, and her negotiation skills persuaded leasing to give us a little bit of grace during a critical moment.”